Frequently Asked Questions

• What differentiates DBSync from its competitors in the integration space?

  DBSync is a complete on-demand integration and replication provider that empowers companies to connect any combination of SaaS, cloud and on-premise applications together without the burden of installing and maintaining software and appliances. DBSync is a tool that was used to integrate Salesforce and QuickBooks - to iPaaS, with many other connectors list. We meet our client needs and expectations in various segments, by consistently adding new connectors to our list. We have robust in-house delivery and support teams. The teams take pride in supporting client needs without undue follow-ups. For feedback and reviews of our clients are available on Salesforce Appexchange.

• Do you support custom integrations? 

  Yes, we support custom Integration. For, custom Integration the user has to purchase a license to avoid consultation charges.

• Do you store any data?

           No, we do not store any data. We Integrate data from one application to another.

• How will I find the solution to my business needs?

  Browse through DBSync's extensive wiki documentation. If that does not meet your needs then, submit a ticket from the support portal.

• What editions of Salesforce does dbsync support?

  DBSync supports almost all major versions of Salesforce - 

• • Salesforce Unlimited Edition

  • Professional Edition

  • Enterprise Edition

  • Non-Profit Edition

• How does DBSync connect to Salesforce?

  DBSync uses Salesforce’s Partner Web Services WSDL accessed through SOAP 

• Can I access Salesforce Custom objects using DBSync Salesforce Connector?

  Yes. You can also access objects deployed via Managed & UnManaged packages provided the Salesforce user has permissions and licenses to those force.com applications.

• What versions of QuickBooks Desktop do you support?

  • QuickBooks 2009 and later US versions
  • QuickBooks 2009 UK and Canada and later versions
    
    

• Does this connector support two-way integration?

  Yes, and you also have the flexibility to make it one way or two way directional if you choose.

• How often can we run the sync?

  We can schedule the integration to run every 15 min which is the recommended interval but our onboarding team will suggest how we can reduce it based on API usage.

• Can we customize the integration? 

  Yes, DBSync is completely flexible and you can customize the mappings or our onboarding team will connect to get your business requirements to customize the integration and provide a tailored solution.

• Can we connect with multiple QuickBooks company files with Salesforce?

  Yes, you can connect multiple QuickBooks Company files with Salesforce with additional cost for setup and license.

• How long will the process take to set-up the trial install?

  For trial install, it will take less than an hour to complete the setup and if you have an option to choose to customize the basic template from DBSync on-boarding team. 

• Is there an additional cost for adding users for integration?

  No, it will be covered under one license itself connecting with 1 Salesforce instance to 1 QuickBooks organization.

• How do you run the integration to connect with the QuickBooks Desktop version?

  We use QuickBooks Web connector to connect with QuickBooks Desktop to initiate the sync.

• Can we integrate with QuickBooks hosted on a third-party server? 

  Yes, we can set up and run integrations with a third-party hosted QuickBooks company file, as long as they support QuickBooks WebConnector.

  
  

• What editions of Salesforce does dbsync support?

  DBSync supports almost all major versions of Salesforce - 

• • Salesforce Unlimited Edition

  • Professional Edition

  • Enterprise Edition

  • Non-Profit Edition

• How does DBSync connect to Salesforce?

  DBSync uses Salesforce’s Partner Web Services WSDL accessed through SOAP 

• Can I access Salesforce Custom objects using DBSync Salesforce Connector?

  Yes. You can also access objects deployed via Managed & UnManaged packages provided the Salesforce user has permissions and licenses to those force.com applications.

  
  

• Does this connector support two-way integration?

  Yes, and you also have the flexibility to make it one way or two way directional if you choose.

• What transaction types can we generate in QuickBooks Online from Salesforce?

  You can generate the following transactions in QuickBooks from Salesforce: Invoice, Sales Receipt, and Estimate. By using customization you can generate Credit Memo, Purchase Order, Timesheet transactions as well.

• Can DBSync be customized? Can it integrate Custom Objects and Custom Fields?

  Absolutely, DBSync is a completely flexible solution that can be customized for unique business processes.

• Are incremental updates possible with DBSync’s connector?

  We support both complete and incremental synchronization. The connector automatically tracks the last record processed so that you can synchronize only the updated records and never miss a record.

• How is the integration process triggered by QuickBooks Online?

  DBSync uses Buttons in Salesforce to push and pull data with QuickBooks Online. You also have a scheduler option within DBSync to schedule the integration process to trigger at a certain interval. 

• How frequently can you have the scheduler run?

  DBSync recommends a 15 min interval between each sync. Based on the integration setup we can modify the same. 

• How long will the process take to set-up the trial install?

  For trial install, it will take less than an hour to complete the setup and if you have an option to choose to customize the basic template from DBSync on-boarding team.