2022
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Overview |
DBSync for, JIRA Service Desk to Salesforce integration template, is an easy to use solution to integrate JIRA Service Desk Issue with Salesforce. The DBSync's JIRA Service Desk to Salesforce template provides a uni-directional integration between JIRA Service Desk Issues object with and Salesforce Cases with the pre-built field-to-field mappings along with flexibility for more complex and dynamic mapping capabilities. DBSync with an automatic online update, enables DBSync's automatic online updates enable customers to enjoy all the product updates, and features, effortlessly with every new release.
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Data Flow |
The data flow of unidirectional integration between JIRA Service Desk & Salesforce is shown in the table below table.
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Prerequisites For Integration |
To facilitate the data flow between JIRA Service Desk and Salesforce, User should a user must have the following:
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The process mapping of unidirectional integration between JIRA Service Desk to Salesforce as Salesforce is shown in the image below image.
The template of JIRA Service Desk and Salesforce comes bundled as one project. This section explains the data flow from the JIRA Service Desk to the Salesforce platform and sensationalized as per entity so that readers can understand the integration requirement and configure their template . The information is segmented based on readers' persona. This will reduce clutter and help readers better understand the integration requirements. As a result, readers should be able to configure templates without any help from the DBSync product teamssupport team.
Issue Integration: The Issue integration data flow constitute of constitutes retrieving data from the Issue object of Salesforce and JIRA Service Desk and integrating it with NetSuite as customersSalesforce as Cases.
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JIRA Service Desk To Salesforce - Field Mapping |
This solution is used to to integrate JIRA Service Desk Issues with Salesforce Cases. In the following table the field-to-field mappings of object objects, that are part of this template, are detailed out.
JIRA Service Desk | Salesforce |
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Issues | Cases |
Project | Project |
Subject |
Summary | |
Type | Type |
Priority | Priority |
Description | Description |
Assignee | Case |
Owner | |
Reporter | Contact Name |
Comments | Internal Comments |
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Template Setup |
For all the customers who wanted that want to evaluate this solution, you should use your email Email on the DBSync platform by following and follow the steps below steps:
The registered Registered users can login log in to the DBSync platform with their credentials, Import import the solution to your work spaceworkspace, configure connectors and start syncing the data as explained in the latter section below.
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RunningTheIntegrations |
DBSync integration of Salesforce & NetSuite can JIRA Service Desk to Salesforce can be triggered by:
Using Clicking on "Run Now" button from DBSync platform
The user has to login to DBSync with his/her valid credentials and hit the "Run Now" button from the process listing page or from the workflow listing page.
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Scheduler available in DBSync account can be used to schedule the integrations and details . Details pertaining to usage of DBSync scheduler is available from the link the http://help.mydbsync.com/docs/display/dbsync/Scheduler, link.