2022
Page History
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This solution is used to to integrate JIRA Service Desk Issues with Salesforce Cases. In the following table the field to field mappings of object that are part of this template are detailed out.
| JIRA Service Desk | Salesforce |
|---|---|
| Issues | Cases |
| Project | Project |
| IssueType | Status |
| Priority | Priority |
| Description | Description |
| Assignee | Case Engineer |
| Reporter | Contact Name |
| Comments | Internal Comments |
| Panel |
|---|
Template Setup |
For all the customers who wanted to evaluate this solution, you should your email on the DBSync platform by following the below steps
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Overview
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