DBSync's JIRA Service desk connector is a highly customizable connector. It has the ability to connect your JIRA sevice desk account with applications like Accounting, e-Commerce platforms, and various CRM systems. Using DBSync's JIRA service desk connector, DBSync user can directly connect to JIRA service desk application. This will allow a user to query, add, modify various types of records including service desks, organizations, customers, users, cases and many more objects.This connector uses JIRA service desk API's along with JIRA core API's to move data in, and out of, JIRA service desk. Integrating with JIRA via DBSync consists of REST calls using a JSON request/response made over an HTTPS connection.
To establish a connection to JIRA service desk server via DBSync JIRA service desk connector, user must:
A JIRA service desk connector instance represents a single service desk account, including login credentials. If a user wishes to connect to multiple instances - of the either On-demand or cloud instance of service desk - then, s/he should create a separate connection for each and configure the URL accordingly. The table below represents parameters required for opening the connection to service desk user instance.
The username to connect to JIRA service desk system.
The password to connect to JIRA service desk system.
Where your JIRA service desk application is hosted.
After a connector is created within a project, set up the connector within the process. DBSync can then map to, and from, virtually any system using the JIRA service desk connector to retrieve data from, or send data to, JIRA service desk system. Click on the following link Connectors List to learn about all connectors we support.
Uses Of Connector
JIRA service desk connector can be used to:
Only following versions are supported:
Frequently Asked Questions
Q: Can I get a trial of DBSync JIRA service desk connector?
A: DBSync is available free for 15 days trial after going through Signup process.
Q: Can this connector be used for bi-directional integration?
A: Yes. Furthermore, if you so choose, you can also make it uni-directional.
Q: Is service desk connector available with both, On-demand and On-premise, Versions?
A: Yes. JIRA service desk connector is available with both, On-demand and On-premise, Versions.
Q: How frequently can we perform Integration?
A: DBSync has an ability to trigger data integration for as low as three minutes.
Q: How does DBSync connect to JIRA service desk server?
A: DBSync connects to JIRA service desk server through DBSync's service desk connector. It has inbuilt API methods that open a connection to the JIRA service desk for data retrieval and data insertion.
Q: When do we need this additional Integration coding?
A: DBSync has a standard template built-in for the clients of service desk and Salesforce. If the scope of work involves other than standard data flow supported by our standard template then, additional integration should be written.
Q: Does DBSync need to be installed on the same machine as that of JIRA service desk ?
A: DBSync works through a cloud. This makes accessibility and maintenance easier without any additional installation(s).