DBSync Cloud Workflow (iPaaS)

2022

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Issue 1 : The Invoice integration from QuickBooks desktop to Dynamics CRM online breaks due to Retired status of products in MSCRM online.

Description: Whenever you are trying to processes Invoices from QuickBooks desktop to Dynamics CRM online and then if the you happen encounter the error in logs as shown in below image.



Resolution : Follow the below steps to resolve the error.
Step 1: Probably you should check the product line items in Dynamics CRM against the Invoice number for which the sync is interrupted
Step 2 : Then you should mark all the product lines as Active from Retired state. 
Step 3 :  Then edit the invoice in QB and Initiate the sync again from web connector to push the Invoices to CRM.