2022
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Issue:
Uninstalling DBSync solution package from SalesforceMSCRM. The DBSync solution package would not get uninstalled unless all the DBSync custom fields and buttons or links are removed from the page layouts of the respective Salesforce objects.
Error:
The above screen shot would illustrate that unless all the DBSync custom fields and buttons or links are removed from the page layouts of the respective Salesforce objects the DBSync solution package cannot be uninstalled from the Salesforce instanceMSCRM objects or the imported DBSync package (managed or un-managed) is deleted.
Solution:
The following are the procedures to uninstall the DBSync package from the Salesforce MSCRM instance.
1.Open the Salesforce object’s page layout where the DBSync page layout customization has been done. For example, Account object.
2. And remove all DBSync custom fields and buttons or links from its page layout as shown below.
3.Repeat the same procedures of removing DBSync custom fields and buttons or links, which are present in all the Salesforce Objects.
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5. Scroll down and select any one of the following options depending your requirements.
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6. Then check the followin:
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Login to your MSCRM Dynamics instance(online or on-premise) where DBSync package is imported as shown.
2.Go to Setting?? Customization ?? Solutions and open it by clicking on it as shown
3.Check the ckeckbox of DBSync package and click on Delete in order to delete the DBSync package as shown
Once the DBSync package is un-installed, DBSync would no longer exist in your MSCRM.
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