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Issue:Unable to integrate

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customer into QuickBooks Online from Salesforce

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even though

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the     Salesforce Account does not

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exists in QuickBooks as a Customer. 

Reason:

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Either a Vendor

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or Contractor

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or an Employee exists in QuickBooks with the same name as Salesforce Account, hence

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customer will not be created. 

  • Error in DBSync Logs:

<Error code="6240" element="">

<Message>Duplicate Name Exists Error</Message>

<Detail>The name supplied already exists. : Another customer, vendor or employee

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is  

already using this name. Please use a different name.</Detail>

</Error>

  • Error in the Browser:

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Image Added

  • Account in Salesforce (Customer/Vendor Test):

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Image Added

  • Vendor/Contractor already exists in QuickBooks with the same name:

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Image Added

Solution:

 


  1. Rename the Vendor/Employee name in QuickBooks other than Salesforce Account name.

  2. Rename the Account name in Salesforce other than QuickBooks Vendor/Contractor/Employee name.

  3. Delete the Vendor in QuickBooks if it is not required.


  • Renaming the Account name in Salesforce as Customer/Account Testing:

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Image Added

 



  • Customer has been created in Quickbooks:

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Image Added