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1. Create Credit Memo from the Invoice- You can directly create the Credit Memo from the Invoice to which it belongs.
          
   Click on Credit Memo Button from the Invoice Page
   
   Select the Line Items and its Quantity for which Credit Memo is required to be created. Then click on create.
   
   Once you click on create, the Credit Memo will be created with the selected Line Items and selected Quantity. The Credit Memo will contain the link for related Invoice and Unapplied amount field in this case will be Zero (0) i.e. the same Credit Memo cannot be applied again to any other Invoice.
   
   
   The concerned Invoice will show the remaining balance as Invoice Balance against which either a new Credit Memo can be created or Payment can be received.
   
   
   

2. Apply Credit Memo to Invoices- This is applicable in case Credit Memo is not created directly from the Invoice as discussed above.
   

   In this case create Credit Memo directly.manually

   Click on Apply Credit Memo to Invoices Button

   

   You will find all the Invoices with outstanding balances to which Credit Memo can be applied

   

   
   Refund

   1. Process Refund through Credit Memo- If Credit Memo is not applied to Invoices as discussed above, in that scenario, Refund can be processed against the Credit Memo.
   

       Once you have directly manually created Credit Memo, click on Refund Button

   Enter the refund amount to be processed and the account (Bank or Credit Card) through which you want to process the Refund. Then click on Process Refund.

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