DBSync Cloud Workflow (iPaaS)

2022

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Issue:  Sync broken when I tried   

When the user tries to sync my an opportunity as an invoice to into QuickBooks and I got the following error message on my Salesforce page.

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Solution: When we have gone through the DBSync logs and we found the response from QuickBooks application like below:

...

the QB Error field.

ERROR (3185)- "There is an invalid reference to QuickBooks Item "MicrosoftWindows: Office2016" in the Invoice line. 

QuickBooks error message: Invalid argument.  The specified record does not exist in the list".

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Solution: 

In the above error message, we can see the item name contains with a colon(:)symbol

"MicrosoftWindows: Office2016" where Quickbooks is treating that the product has as  Parent-Child relationship and for that reason QuickBooks due to which Quickbooks is not allowing to create an Invoice.

So remove that the colon(:) in that from the product name like "MicrosoftWindows Office2016"  in Salesforce and then re-initiate the sync to create an Invoice in QuickBooksinto Quickbooks.