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Issue 1 : The Invoice integration from QuickBooks desktop to Dynamics CRM online breaks due to Retired status of products in MSCRM online.
Description: Whenever you are trying to processes Invoices from QuickBooks desktop to Dynamics CRM online and then if the you happen encounter the error in logs as shown in below image.
![](/docs/download/attachments/21725344/Retired%20Products.PNG?version=1&modificationDate=1506718178000&api=v2)
Resolution : Follow the below steps to resolve the error.
Step 1: Probably you should check the product line items in Dynamics CRM against the Invoice number for which the sync is interrupted
Step 2 : Then you should mark all the product lines as Active from Retired state.
Step 3 : Then edit the invoice in QB and Initiate the sync again from web connector to push the Invoices to CRM.