Issue 1 : The Invoice integration from QuickBooks desktop to Dynamics CRM online breaks due to Retired status of products in MSCRM online.
Description: Whenever you are trying to process Invoices from QuickBooks desktop to Dynamics CRM online and encounter an error in logs - as shown in below image.
![](/docs/download/attachments/21725344/Retired%20Products.PNG?version=1&modificationDate=1506718178000&api=v2)
Resolution : Follow the steps below to resolve the error:
Step 1 : Check the product line items in Dynamics CRM against the Invoice number for which the sync is interrupted.
Step 2 : Mark all the product lines as Active from Retired state.
Step 3 : Edit the invoice in QuickBooks. Then, Initiate the sync again from web connector to push the Invoices to CRM.