2022

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Issue: Record (Account/Opportunity/Candidate/Contacts) already exists in salesforce Salesforce and also in DataBase. But record Id ID was not brought back to DataBase for future reference.


Reason: Column of Id ID in DataBase is blank but record is already existing in salesforceSalesforce. During sync from DataBase to Salesforce, record from DataBase is unable to get the reference.

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  1. Now it is observed that on syncing Id ID has been brought to DataBase ID field (In this case CANTRSFID). But the ERROR field of DataBase is not updated to success.

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Fig 6: Updated CANTRSFID (with ERROR message) 

  1. Re-run the sync, the . The ERROR field will be updated to Success from error message.

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