2022

Page tree
Skip to end of metadata
Go to start of metadata

Invalid Reference to the QuickBooks Customer

Issue:  

When user tries to sync an opportunity as invoice into QuickBooks and got the following error message on QB Error field.

ERROR:(3140) - There is an invalid reference to QuickBooks Customer "Apple Inc:Apple Iphone 11 mini" in the Invoice. QuickBooks error message: Invalid argument. The specified record does not exist in the list.

Graphical user interface, text, application, email

Description automatically generated

In the above error message, the Customer name is invalid reference at Quickbooks side.

Solution

Step 1: Investigate at Quickbooks side, whether the same Account name is already existing as a Vendor/Employee name in Quickbooks. As we observed that the same name is already, existing as a Vendor name.  Please find the screenshot below for the same.

Graphical user interface, text, application, chat or text message

Description automatically generated

 

Step 2: Either rename the Account name in Salesforce or rename the Vendor name at Quickbooks, and then try for a sync to process the record to Quickbooks without any errors. Because Quickbooks will not allow to create a duplicate name on the following objects (Account,Customer,Employee, and Vendor)


  • No labels