KA on Skuvalt, Salesforce and Quickbooks

1. 1. Sync Broken. Unable to sync the records from Salesforce to QuickBooks:

Following error appears when trying to sync the records.

SOQL statements cannot be empty.

Solution:

In Salesforce connector, under DBSync account, an EndPoint URL may be pointed to 32.0 instead of 39.0.

So, need to reconnect the Salesforce to set 39.0. Once done, try to sync again.

After reconnecting  Salesforce under DBSync  account. The End Point URL changed to 39.0

1. 2.       Unable to create Sales Order and Purchase Order from Skuvault to Quickbooks.

Following error appears in DBsync logs:

Error while initiating Writer Adapter:                                                                                             

<b>Error Trace :</b>com.avankia.appmashups.engine.conversion.ConversionException: com.avankia.appmashups.engine.conversion.ConversionException: Error Compiling: 07cc3bc5-5b94-42ea-804f-104955136ad4_map.xml = public Object VALIDATEROW() throws Exception{String custName = String.valueOf(getCustomer(VALUE("orderId"), VALUE("customer/companyName")));return.

804f-104955136ad4_map.xml, Line 4,Column 46: Class "SC" has no method  named"getCustomer".

Solution:

Additional user defined javascript function needs to be added for the project Skuvault and Quckbooks in order to sync Sales Orders and Purchase Orders

So please, contact DBSync support.  Or, you can send an email to support@mydbsync.com to raise the ticket to get it resolved.