DBSync Cloud Workflow (iPaaS)

2022

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changes.mady.by.user Tushar Singh

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Description: Whenever you are trying to processes process Invoices from QuickBooks desktop to Dynamics CRM online and then if the you happen encounter the an error in logs - as shown in below image.



Resolution : Follow the steps below steps to resolve the error.:
Step 1 : Probably you should check Check the product line items in Dynamics CRM against the Invoice number for which the sync is interrupted.
Step 2 : T hen you should mark Mark all the product lines as Active from Retired state. 
Step 3 :  Then edit Edit the invoice in QuickBooks and . Then, Initiate the sync again from web connector to push the Invoices to CRM.

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