DBSync Cloud Workflow (iPaaS)

2022

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changes.mady.by.user Anil Bhimineni

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changes.mady.by.user Munira Majumdar

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Issue: " ERROR:(3185) - There is an invalid reference to QuickBooks Customer "Alice Hunter" in the Invoice.  QuickBooks error message: The specified name is either invalid or of the wrong type."

Description : When an a user is trying to Integrate Salesforce opportunities  with Opportunities  with QuickBooks Desktop Invoices. The synchronization do not work as the Account name in Salesforce is already matching with the Customer name in the QuickBooks Desktop and , the synchronization does not work. This is because, the Account Name already exists in Salesforce and it matches with the Customer Name in QuickBooks Desktop. As a result, DBSync throws the error as in Issue. 

Resolution: QuickBooks Desktop does not support duplicate Customer nameName to be synced again. Hence we suggest our clients to , either change the Account name Name in Salesforce by (Normally using Initials ) and (e.g., by using initials); or, run the sync using web connectorWeb Connector.