DBSync Cloud Workflow (iPaaS)

2022

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By Ullas Narasimhamoorthy

Issue:

Uninstalling DBSync solution package from Salesforce. The DBSync solution package will not uninstall unless, all the DBSync custom fields, buttons or links are removed from the page layouts of the respective Salesforce objects.


Error:

The above screen shot illustrates that unless all the DBSync custom fields, buttons or links are removed from the page layouts of the respective Salesforce objects, the DBSync solution package cannot be uninstalled from the Salesforce instance.

Solution:

Use the following procedures to uninstall the DBSync package from the Salesforce instance:

1.Open the Salesforce object’s page layout, where the DBSync page layout customization has been done. For example, Account object.

2. Remove all DBSync custom fields, buttons or links from its page layout - as shown below:

3.Repeat the same procedures to remove DBSync custom fields, buttons or links, from all Salesforce Objects.


4.Then, go to Build →installed packages→ DBSync: QuickBooks Integration→ click Uninstall →Uninstalling a Package.

5. Scroll down and select any one of the following options depending your requirements:



*Save a copy of this package's data for 48 hours after uninstall

*Do not save a copy of this package's data after uninstall


6. Then, check the following:

Yes, I want to uninstall this package and permanently delete all associated components. Then, click Uninstall.


Then, the DBSync solution package will be permanently uninstalled from the Salesforce instance.


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