Here are the few common scenarios which we come across while integrating Salesforce and QuickBooks desktop
Q: Should I re-configure my QuickBooks web connector once if i change the file location or update my version of QuickBooks?
Ans : Yes, You should re-configure the QuickBooks Web Connector as the associated owner ID and File Id of the QuickBooks Web Connector will not be deleted during change of the file location or if you are updating your version of QuickBooks desktop.
Q: The Sync suddenly stops working, All of the processes in log listing pages are error ed out . How would i resolve this issue ?
Ans : you should try do the following in case of the sync abruptly stops
- Check the connector listing page : you need to check in the connector listing page if the connector type is shown as un-defined which means your connector have expired and you should get in contact with your point of contact.
- Salesforce password change : In case if you had changed the password in the Salesforce, you should re-connect the Salesforce connector in DBSync project.
If you try to manually trigger the sync in DBSync by hitting "Run Now" button, you would encounter this error message in the console
Error Trace :</b>java.lang.Exception: java.lang.IllegalStateException: Invalid adapter name "Salesforce". - DBSync password change : If you had changed the DBSync password, you should make sure to update in Quick Books web-Connector
Q: Can I run the QuickBooks Web Connector in mixed user mode.
Ans : Yes , you can run the QuickBooks Web Connector in mixed user mode given if the user has sufficient permissions to run the application.