DBSync Cloud Workflow (iPaaS)

2022

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Issue: "ERROR:(3185) - There is an invalid reference to QuickBooks Customer "Alice Hunter" in the Invoice.  QuickBooks error message: The specified name is either invalid or of the wrong type."

Description : When an user is trying to Integrate Salesforce opportunities  with QuickBooks Desktop Invoices. The synchronization do not work as the Account name in Salesforce is already matching with the Customer name in the QuickBooks Desktop and DBSync throws the error as in Issue. 

Resolution: QuickBooks Desktop does not support duplicate Customer name to be synced again. Hence we suggest our clients to either change the Account name in Salesforce by (Normally using Initials ) and run the sync using web connector. 


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